Remote Genesys Cloud CX BA: IVR, AI & Migration
Marysville, Snohomish County, Washington, 98270, USA
Listed on 2026-10-04
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IT/Tech
Business Systems & Technology Analysis, IT Consultant, IT Business Analyst
Kaleidoscope, an Infosys Company, seeks a proactive Contact Center Business Analyst to independently lead requirement discussions and bridge business and technical teams on remote projects.
You will drive BRD/FRD creation, client workshops, process mapping, and UAT support for contact center modernization, including migration from Avaya/Cisco to Genesys Cloud CX with IVR, IVA, and Voice AI integrations.
This posting is for the Remote Genesys Cloud CX BA: IVR, AI & Migration role at INFOSYS NOVA HOLDINGS LLC, based in Seattle, WA, United States.
We would love to welcome a new Remote Genesys Cloud CX BA: IVR, AI & Migration to our team in Seattle, WA, United States.
For the Remote Genesys Cloud CX BA: IVR, AI & Migration position at INFOSYS NOVA HOLDINGS LLC, we are reviewing applications now.
Step into the Remote Genesys Cloud CX BA: IVR, AI & Migration role at INFOSYS NOVA HOLDINGS LLC in Seattle, WA, United States and grow with us.
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