Application Analyst - Remote

Under the general supervision of the Manager of IS Applications, the Application Analyst supports the delivery, administration, and ongoing maintenance of the athena

Collector billing and practice management platform across ambulatory departments and specialties. This role works with revenue cycle, operational, clinical, technical, and vendor teams to maintain accurate system configuration, resolve application issues, and support workflows that contribute to timely billing, compliant claim submission, and effective business operations.

The Application Analyst serves as a primary point of contact for assigned application support and configuration activities. Responsibilities include managing administrative tables and billing settings, supporting provider and department onboarding and offboarding, troubleshooting incidents and service requests, assisting with testing and system changes, and coordinating issue resolution across production and implementation environments.

• Organize and manage daily operational activities for athena
  
  Collector, including application monitoring, configuration, troubleshooting, and issue resolution
• Serve as a primary point of contact for customer requests, incidents, and application support, providing timely status updates and clear communication
• Configure and maintain athena
  
  Collector administrative tables, including medical groups, providers, departments, insurance packages, fee schedules, allowable schedules, contracted rates, and related billing settings
• Support provider and department onboarding, offboarding, and configuration changes to help ensure providers and locations are operationally ready for scheduled go-live dates
• Create, update, test, and implement application dictionaries, tables, claim rules, billing rules, and workflow configurations in accordance with approved business requirements
• Investigate and resolve claim, payment, denial, remittance, unpostable, accounts receivable, and patient balance workflow issues that require client review or action
• Assist with maintaining accurate charge, fee, and contracted-rate information and coordinate periodic updates across athena
  
  Collector and connected systems
• Support claim submission and denial-prevention workflows by reviewing system holds, edits, payer requirements, attachments, coding-related issues, and required documentation
• Coordinate resolution of payment posting, remittance, credit balance, underpayment, zero-pay, and unapplied-credit issues with revenue cycle teams and athenahealth
• Assist with payer enrollment, provider number, department, insurance package, and credentialing-related configuration issues that affect claim processing
• Monitor interfaces, integrations, and inbound or outbound transactions; troubleshoot routing or data issues and engage the appropriate technical or vendor teams
• Communicate and collaborate with revenue cycle teams, application teams, business owners, market leadership, end users, vendors, and other support partners
• Participate in application testing, release readiness, upgrades, implementations, workflow improvements, and adoption of consistent practices across the organization
• Document system configurations, support procedures, decisions, issue resolutions, and user guidance in accordance with organizational standards
• Provide application education, knowledge transfer, and support to end users, facility staff, providers, and internal support teams as needed
• Participate in a rotating on-call support schedule shared among application analysts
• Perform other duties as assigned

• Strong customer service orientation with the ability to communicate clearly with technical and non-technical stakeholders
• Working knowledge of healthcare billing, practice management, revenue cycle, provider, department, charge, claim, payment, remittance, denial, and accounts receivable workflows
• Strong analytical, organizational, interpersonal, and problem-solving skills
• Ability to investigate application issues, identify root causes, coordinate resolution, and communicate risks or dependencies
• Ability to work independently while collaborating effectively across technical, operational, vendor, and revenue cycle teams
• Ability to manage multiple priorities and meet deadlines in a changing healthcare environment
• Effective written and verbal communication skills with attention to documentation and follow-through
• Experience supporting locally hosted or web-based business applications
• Experience supporting healthcare…