Remote CX Operations Manager – CSAT & QA Lead
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-10-04
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IT/Tech
AI Business & Operations
Grüns is hiring a results-oriented professional to own and optimize the systems that power our remote support team in the United States. You will partner with BPO leadership and an AI Lead to drive performance and outcomes.
In this role, you will run the knowledge base, training, QA, and reporting, and you will analyze CSAT, NPS, FCR, and AHT to implement data-driven fixes that improve service quality and efficiency.
We are seeking a motivated Remote CX Operations Manager – CSAT & QA Lead to join Grüns in United States.
The advertised compensation is 100..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote CX Operations Manager – CSAT & QA Lead role in the description above.
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