Healthcare Digital Workplace & End User Services Senior Director; Remote

Date: Oct 1, 2026

Location: San Jose, CA, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization

We are currently seeking a Healthcare Digital Workplace & End User Services Senior Director (Remote) to join our team in San Jose, California (US-CA), United States (US).

Lead the transformation of End User Services across a large healthcare environment, driving a modern, AI-powered Digital Workplace that improves clinician and employee experience, productivity, service quality, and operational resilience. This executive will define and execute the strategy for Service Desk, End User Computing, Collaboration Services, Digital Experience Monitoring, and AI-enabled support, ensuring technology services are aligned to the needs of healthcare caregivers and business users.

• Lead End User Services transformation strategy and roadmap.
• Modernize Service Desk, End User Computing, Collaboration, and Field Services.
• Drive AI adoption through intelligent triage, virtual agents, automation, and self-healing support.
• Improve employee and clinician experience through Digital Workplace and Digital Employee Experience (DEX) initiatives.
• Implement persona-based IT services tailored to clinicians, caregivers, and administrative staff.
• Leverage endpoint monitoring, experience analytics, and productivity insights to proactively improve service performance.
• Enhance service reliability, operational efficiency, and user satisfaction through automation and observability.
• Partner with executive stakeholders to deliver measurable business and technology outcomes.

• 8+years of healthcare industry experience.
• 10+ years proven leadership in End User Services, Digital Workplace, and IT Operations.
• 8+ years experience leading large-scale workplace transformation programs.
• 3+ years of expertise in AI Operations (AIOps), automation, digital experience monitoring, and modern support models.
• Strong executive presence and customer-facing leadership skills

A visionary End User Services leader with deep healthcare expertise who can transform traditional IT support into an intelligent, proactive, and persona-centric digital workplace that enhances clinician productivity, employee experience, and patient care outcomes.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.

NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on…