Business Analyst; Remote

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Full Time NM, US

30+ days ago Requisition

The Senior Business Analyst plays a key role in supporting, enhancing, and implementing our Court Case Management software solutions for courts. This position requires strong analytical skills, a solid understanding of court administration processes, and the ability to lead business analysis efforts across multiple concurrent projects. The ideal candidate brings leadership experience, thrives in a dynamic environment, and excels in customer‑facing engagements.

• Analyze Court workflows, court operations, and related judicial processes to identify opportunities for improvement.
• Document current and future‑state business processes, functional requirements, and system interactions.
• Translate operational needs into clear, actionable requirements for Product and Engineering teams.
• Conduct data analysis and research to support solution design, configuration, and decision‑making.
• Engage directly with customers throughout the implementation lifecycle, including discovery, configuration, testing, and deployment.
• Facilitate requirements workshops, stakeholder interviews, and process review sessions with court personnel.
• Provide expert guidance, subject‑matter assistance, and best‑practice recommendations to clients and internal teams.
• Support user acceptance testing, validate system configurations, and assist with rollout activities.
• Work with Product and Engineering teams to ensure requirements are fully understood and implemented accurately.
• Develop detailed user stories, acceptance criteria, and supporting documentation in JIRA.
• Produce high‑quality documentation such as process maps, requirements specifications, and training materials.
• Communicate complex concepts clearly to both technical and non‑technical audiences.
• Provide Demonstrations and training to clients on the Court Case Management Application.
• Perform other duties as assigned.

• Bachelor’s Degree preferred, or the equivalent amount of related experience required.
• 3+ Experience working in court operations, case management, or judicial administration.
• Previous experience in a senior or lead Business Analyst role.
• Experience with judicial or government software applications.
• Proficiency with JIRA or similar tools for user story creation.
• Experience supporting software implementations or enterprise system rollouts.
• Strong problem-solving skills and a proactive, customer‑focused mindset. Flexible and forward‑thinking in implementing technology and process improvements

• Comprehensive knowledge of court processes, including domain‑specific terminology.
• Analytical, detail‑oriented, open to change, and a keen sense of urgency when assisting clients.
• Strong analytical and detail‑oriented mindset with the ability to manage multiple priorities simultaneously.
• Highly adaptable, flexible, and able to operate with a strong sense of urgency when needed.
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
• Strong active listening skills and the ability to seek clarification to ensure accurate understanding.
• Ability to work collaboratively with clients and colleagues while maintaining a positive team environment.
• Demonstrated proficiency in Microsoft Office applications; advanced Excel skills preferred. Jira, Monday, Confluence
• Ability to learn and effectively use multiple internal software applications.
• Capable of working independently with minimal supervision as well as within a team.
• Ability to…