Field Service Technician

Become Our Next Future Starter

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a Future Starter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Country/Region: US

Location:

TX, US Req  | TX Home Office, United States ZF CV Systems North America LLC Job Description About the team:
The Field Service Technician: – Technical Training & Support plays a dual role in both hands-on technical support and product training within the ZF Commercial Vehicle division. This position bridges the gap between field service, customer support, engineering, and training—ensuring high-quality service experiences and knowledge transfer to internal teams, dealers, and end-users. The ideal candidate is a strong communicator with technical expertise, who thrives in both field diagnostics and customer education.

This is a remote position requiring up to 50% travel. The ideal candidate will be located in the state of Texas (Houston, Dallas, or Austin is preferred).

What you can look forward to as a Field Service Technician:

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource.
• Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and escalate unresolved product concerns to engineering with clearly documented data and root cause observations.
• Develop and maintain diagnostic tools and strategies (e.g., parameter decoders, measurement tools) to support efficient issue resolution.
• Maintain and leverage working relationships with OE field reps to collaboratively support shared customers.
• Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team.
• Conduct internal technical training sessions for cross-functional departments to enhance product knowledge and promote a knowledge-sharing culture through hands-on demonstrations, SOPs, and technical bulletins.
• Visit dealerships and service partners in your region to maintain relationships and promote ZF support—travel permitting.
• Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance.
• Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review.
• Participate in IAM policy development and process support for service-level claims.

Your profile as a Field Service Technician:

• Associate's Degree with equivalent years of experience, bachelors degree preferred
• 3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy-duty systems
• Experience delivering technical training and developing training materials
• Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems
• Comfortable communicating across departments and with customers at all levels
• Proficient in MS Office; experience with CRM, LMS, and diagnostic software tools preferred
• ASE Certification is a plus

Why you should choose ZF:

• A supportive collaborative team environment
• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Paid Holidays
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Field Service Technician and apply now!