ERP, Integrations, Business Systems administrator

TITLE:

ERP, Integrations, Business Systems administrator

FLSA:
Exempt, Full Time

Department: IT

Primary Worksite: 6 West Colony Place, Durham, NC

Salary: $,000

Supervisory Responsibilities:

None

Reports to:

VP, IT

Preference will be given to candidates who currently reside within 50 miles from Durham, North Carolina and can reliably commute to our Durham office. This is not a fully remote position.

The ERP, Integrations & Business Systems Administrator is responsible for the administration, optimization, integration, data integrity, reporting, training, and continuous improvement of Acumatica ERP and other enterprise business systems. The role serves as a subject-matter expert for ERP configuration, business applications, integrations, data flows, analytics, and user enablement. This position partners with IT, Finance, Operations, Claims, business-unit leaders, executive leadership, developers, and external vendors to maintain reliable systems, resolve complex issues, improve processes, and support data-informed decisions.

Key Responsibilities

ERP and Business Systems Administration

• Serve as the primary administrator and escalation point for Acumatica ERP and assigned enterprise applications.
• Manage users, roles, permissions, configurations, workflows, approval maps, dashboards, inquiries, imports, scheduled tasks, and system settings.
• Maintain master data, monitor system processes, troubleshoot transactions, support reconciliations, and protect data integrity.
• Coordinate application upgrades, releases, enhancements, and lifecycle activities.
• Maintain system inventories, ownership records, dependencies, and configuration documentation.
• Enterprise Integrations
• Administer and monitor integrations between Acumatica and platforms such as Shopify, Stripe, Avalara, Fed Ex, Ship Station/Ship Blink, Riskonnect/Ventiv, and reporting tools.
• Investigate failed, delayed, incomplete, duplicated, or rejected transactions and validate inbound and outbound data.
• Document integration architecture, mappings, business rules, schedules, and downstream dependencies.
• Coordinate design, testing, deployment, maintenance, and issue resolution with developers and vendors.
• Recommend improvements to integration reliability, performance, and scalability.
• Data, Reporting, Training, and Process Improvement
• Data Analytics and Business Intelligence
• Retrieve, transform, validate, and analyze ERP and integrated-system data using SQL and approved reporting tools.
• Analyze financial, operational, claims, customer, inventory, and integration data to identify trends, anomalies, recurring issues, and improvement opportunities.
• Develop analytical datasets, KPIs, dashboards, management reports, exception reports, and ad hoc analyses.
• Translate complex data into clear, actionable business information and establish consistent metric definitions.
• Reporting Tools
• Tools may include SQL Server, SSRS, Acumatica Generic Inquiries and Dashboards, Microsoft Power BI, Excel, Microsoft Fabric, and other approved analytics platforms.
• Data Quality and Governance
• Monitor data quality and identify duplicate, incomplete, inaccurate, or inconsistent records.
• Develop validation, reconciliation, exception-reporting, and data-quality controls.
• Investigate discrepancies and document data ownership, mappings, business rules, dictionaries, and critical definitions.
• Support data governance, classification, retention, and stewardship initiatives.

• Serve as ERP Training Lead and develop role-based curricula, onboarding, refresher, and advanced training.
• Create manuals, job aids, quick-reference guides, videos, SOPs, process guides, and knowledgebase articles.
• Provide advanced functional support, identify recurring training gaps, and partner with managers to improve adoption and proficiency.
• Evaluate training effectiveness and recommend additional support.
• Process Improvement, Testing, and Change Management
• Assess current-state processes, document future-state workflows, and identify manual, redundant, or error-prone work.
• Recommend automation, integration, workflow, and system-utilization improvements and measure results.
• Develop test cases with the Test Lead and perform system, integration, regression, and user acceptance testing.
• Validate data before and after changes, document defects, coordinate resolution, support releases, and maintain change records.
• Vendor, Stakeholder, and Knowledge Management
• Manage vendor support cases, escalations, release reviews,…