Lead DevOps Engineer; AWS

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

HYBRID: Qualified candidates must live or relocate within a 180-mile radius of a hub location listed below and should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATIONS: Bloomington, IL ;
Richardson, TX ;
Dunwoody, GA ;
Tempe, AZ

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

We are seeking a highly experienced Senior Dev Ops / Platform Engineer to help establish and lead engineering enablement capabilities for our Contact Center technology ecosystem.

This role will be a key member of a new Contact Center Central Platform Engineering capability focused on accelerating software delivery across multiple product teams through standardization, automation, reusable engineering capabilities and developer self-service.

The engineer will partner closely with product engineers, architecture, SRE and other technology teams to create developer platforms, golden paths, reusable CI/CD capabilities, Infrastructure as Code, workflow automation, observability patterns and engineering standards.

This is a highly hands‑on engineering role with significant technical leadership responsibilities. The successful candidate will help shift teams from independently building and maintaining common engineering capabilities toward a build once, automate once, standardize once and enable every team model.

Key Responsibilities:

• Lead the design and implementation of Central Platform Engineering capabilities that accelerate software delivery across product teams
• Build developer platforms and golden paths providing reusable, self‑service capabilities for React, Node.js, Java, Data/Analytics and GenAI workloads.
• Design and standardize CI/CD pipelines, automated testing, quality gates, security scanning, deployment and rollback capabilities.
• Develop reusable AWS Infrastructure as Code (IaC) modules and automate application/environment provisioning.
• Integrate and automate engineering workflows across Git Hub, Jira, Slack, Confluence, AWS and CI/CD tooling.
• Partner with SRE and product teams to establish common observability, monitoring, SLO, resiliency and operational-readiness patterns.
• Enable AI/GenAI engineering through reusable delivery, evaluation, observability, security and guardrail patterns.
• Identify duplicated engineering work and convert common solutions into reusable platform capabilities and automation.
• Partner with embedded product‑team engineers to drive standards, adoption, documentation and engineering best practices.
• Measure and continuously improve developer experience, delivery velocity, reliability and platform adoption.

Required Qualifications & Skills

• 5+ years of hands‑on AWS experience supporting cloud infrastructure, Dev Ops, platform engineering, or software delivery automation.
• Strong experience with CI/CD pipelines, Infrastructure as Code (Terraform/CDK), and AWS cloud‑native architectures.
• Experience with Git/Git Hub, branching and pull‑request workflows, reusable workflows, automated testing and release automation
• Experience supporting application delivery across Java, Node.js, React, and/or data workloads.
• Experience with observability, reliability, Dev Sec Ops , IAM, secrets management, and automated security controls.
• Experience enabling AI/GenAI…