Senior ITCR​/Requirements Analyst

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have.

The result is a government workforce that is exponentially more creative and productive. For more information, visit www.

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Empower AI is seeking a Senior ITCR / Requirements Analyst to lead IT Capability Request (ITCR) analysis and advisory support for a Department of War agency supported by an enterprise IT Customer Support Services program. The Senior Analyst leads requirements elicitation with internal and external customers, business process and gap analysis, alternatives analysis, and market research; produces comprehensive, data-driven ITCR Support Packages and executive briefing materials for Program Management Reviews and agency governance boards;

and shapes how approved capabilities flow into the ITSM development backlog, Surge Plans, and the CX Roadmap. The role mentors business analysts and is the program's senior voice for requirements quality, while all approval, prioritization, and funding decisions remain with the Government. This is a salaried, FLSA-exempt position in which you will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

THIS IS A HYBRID ROLE BASED IN QUANTICO, VA (RKB) WITH REMOTE WORK ELIGIBILITY AND UP TO 10% OF TRAVEL INVOLVED.

JOB DUTIES:

• Lead requirements elicitation and analysis for assigned IT Capability Requests, facilitating workshops and interviews with internal and external customers and producing draft system requirements specifications, use cases, and prioritized requirement sets.

• Lead business process analysis, gap analyses, and alternatives analyses, evaluating solution options against mission need, cost, risk, security (RMF/Zero Trust), and supportability, and documenting recommendations for Government decision.

• Conduct and direct market research on industry trends and emerging technologies (including AI, automation, and analytics) and prepare Market Research Reports, Rough Orders of Magnitude (ROMs), and cost-benefit analyses to inform Government planning.

• Deliver comprehensive ITCR Support Packages and executive-quality briefing materials, metrics, and reports for Program Management Reviews, agency governance boards, and technical forums.

• Translate approved capabilities into actionable backlog epics and user stories for the ITSM platform and collaboration platform development teams, and into Surge Plan content (approach, milestones, deliverables, resources, impacts) for Government-approved projects.

• Support integration and implementation of approved capabilities, including User Acceptance Testing leadership, change impact assessment, and drafting user communications and training materials.

• Contribute to the CX Roadmap, CX Current State & Gap Analysis Report, and Annual KPI/PRS Review and Recommendation Report with data-driven analysis and benchmarking.

• Mentor business analysts, establish requirements management standards and templates, maintain…