Remote Center Deputy Lead
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-10-06
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IT/Tech
AI Business & Operations, IT Project Manager
Empower AI seeks a Knowledge Center Deputy Lead to supervise Tier I Knowledge Center agents supporting DoW applications. The role manages shifts, SLAs, and escalations, while coaching staff and ensuring quality in customer interactions.
The position is remote with up to 10% travel, requiring U.S. citizenship, active clearance, and DoD ITSM expertise. You will drive enterprise-wide updates and operate within FLSA-exempt constraints.
As a Remote Knowledge Center Deputy Lead, you will play an important part at Empower AI in Reston, VA, United States.
We are seeking a motivated Remote Knowledge Center Deputy Lead to join Empower AI in Reston, VA, United States.
Consider building your career as a Remote Knowledge Center Deputy Lead at Empower AI.
The Remote Knowledge Center Deputy Lead position in the IT & Technology, Other field is open for applications.
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