Student, Cloud CX Consultant; Winter

At Sun Life, we’re driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6 consecutive months during the last 5 years, and you must account for all activities during this time. Important:
Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.

This co-op opportunity is voluntarily in person, remote or hybrid. If you decide remote or hybrid, you will be required to work within the province. Remote work outside of the province will not be a possibility.

Sun Life seeks a talented individual to fill the role of Cloud CX Consultant, Co-op within Sun Life Enterprise Services. The ideal candidate will work within Sun Life’s enterprise Cloud Adoption team on enhancing consumer experience within CCOE, leveraging AI tools, document standards etc.

Part of the Cloud Adoption team, the successful candidate will work with other CCOE support teams/squads, to provide and support solutions with client‑centric, omni channel processes delivered through a consistent “One Sun” philosophy, achieving the goal of making it easier for our clients to do business with us.

• Support the Consumer Experience squad team in the creation of solutions, conducting analysis to support these solutions across business and technical dimensions, solving enterprise-wide complex business requirements.
• Demonstrate forward thinking around where the business is going and how technology can support these efforts.
• Collaborate with the broader CCOE team to create and maintain requests supporting overall consumer experience at the top.
• Develop marketing material, service documentation and best practices to support increased adoption and effectiveness of cloud services Coordinate proactive service process improvements and provide insights on where AI can be leveraged.
• Create proof of concepts for AI to be used in consumer experience enhancement.
• Developing documentation to describe and explain the concept and related solutions.

• Enrolled in 2nd year or later of a university computer science, engineering or other technically-focused degree program with a graduation date of April 2027 or later
• Excellent interpersonal, collaboration and team building skills
• Excellent relationship management skills
• Excellent problem analysis and trouble shooting skills
• Excellent communication skills (written and verbal) - ability to express ideas, thoughts and information so that it can be understood by various audiences and meets the customers' needs
• Multi-tasker full of great energy and attitude to work in a fast‑paced, dynamic team environment
• Prior experience working in a matrixed or virtual environment

• Strong and effective relationship builder.
• Ability to recognize and understand cultural and organizational dynamics to accomplish objectives.
• An enthusiastic team player who enjoys sharing knowledge, experience and ideas, and is open to ideas and input of others.
• Ability to apply judgment and make decisions in a dynamic and ambiguous environment, leveraging analytical…