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Job Description & How to Apply Below
This contract-based role demands a strong background in Google UJET, focusing on root cause analysis and technical issue resolution. You will independently manage key components, collaborate with cross-functional teams, and enhance customer experience operations. Continuous improvement and documentation efforts are key parts of the role.
Key Responsibilities:
• Perform root cause analysis on Google UJET platform issues
• Configure and maintain platform components like Routing & Queues
• Oversee callback configurations for optimal customer handling
• Lead agent setup and troubleshoot network issues
• Integrate Dialogflow with CCAIP and manage conversation design
Requirements:
• Proven expertise with Google UJET CCAIP platform
• Advanced troubleshooting skills in contact center environments
• Experience with telephony/network troubleshooting and queue management
• Hands-on experience with Dialogflow integration
• Strong communication skills and self-review abilities
Utilize your Google UJET expertise to drive impactful customer service improvements at TELUS Digital.
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