Tech Support Supervisor — AI-Driven Onsite & Remote Troubleshooting
Diamond Bar, Los Angeles County, California, 91765, USA
Listed on 2026-10-06
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IT/Tech
IT Support
Newegg is seeking a CS Technical Support Supervisor to lead our PC and technical support Specialists in Diamond Bar, CA, guiding day-to-day operations and customer experience across phone, chat, and callbacks.
You will supervise staffing, coaching, and performance reviews, owning KPIs like CSAT and AHT, while scaling capabilities such as on-site troubleshooting and AI-assisted QA to improve first-contact resolution.
We are currently recruiting a Tech Support Supervisor — AI-Driven Onsite & Remote Troubleshooting for our team in Diamond Bar, CA, United States.
The position is based in Diamond Bar, CA, United States.
This opportunity is part of our work in Sales, IT & Technology.
The advertised compensation is 90..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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