Remote: Global SaaS Support Team Lead
Bristol, Bristol County, BS1, England, UK
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, SaaS Sales, Technical Support
CAI Software in the United Kingdom is seeking a Customer Support Team Lead to guide a global offshore CSR group, ensuring high-quality service and SLA adherence. You will coach, assess performance, and drive improvements across processes, with cross-functional collaboration to elevate product support.
The role emphasizes a consultative approach, KPI-driven management, and readiness to scale operations as CAI expands its AI-assisted ERP offerings for manufacturers worldwide.
This is a strong opportunity to take on the Remote:
Global SaaS Support Team Lead role at Epssw.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote:
Global SaaS Support Team Lead role in the description above.
We appreciate your interest in this position.
Join Epssw and contribute to our ongoing work.
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