Bilingual IT Service Desk Analyst - German Speaking

Bilingual IT Service Desk Analyst - German Speaking

📍

Location:

Edinburgh - Sighthill North, Lloyds Banking Group

💷 Pay: £18.25 per hour

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Start Date:

1st December 2026

📄

Contract:

6-month temporary contract, with potential for progression

🏠 Working Pattern:
Hybrid - 2 days office / 3 days home-based

🕒

Hours:

Monday-Friday, shifts between 7:00am and 7:00pm

Looking for a new opportunity?

Are you fluent in German and English and enjoy helping people solve problems?

We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group.

You don't need years of IT experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career.

You'll be supporting colleagues across Lloyds Banking Group, including teams based in Amsterdam and Luxembourg, providing first-line IT support in both German and English.

What will you be doing?

You'll be the first point of contact for colleagues experiencing IT issues, helping them resolve problems quickly and providing a great customer experience along the way.

Your day-to-day responsibilities will include:

Taking inbound calls from colleagues in German and English
Providing first-line support for IT issues and service desk queries
Helping with password resets, system access, software issues and basic troubleshooting
Logging, updating and managing support tickers
Keeping colleagues updated on the progress of their IT incidents
Working closely with specialist and offshore support teams
Escalating more complex technical issues when required
Providing clear and professional communication, both verbally and in writing
Delivering a consistently high standard of customer service

What are we looking for?

We're particularly interested in people who have:

Fluent spoken and written German and English
Excellent verbal and written communication skills
Confidence handling inbound telephone calls
Previous experience in customer service, contact centre, helpdesk, service desk or another customer-facing environment
Strong administration and keyboard skills
Excellent attention to detail
The ability to manage multiple queries in a busy environment
A genuine interest in IT, technology and problem-solving
A calm and professional approach when dealing with customers or colleagues

IT experience is advantageous - but not essential!

You don't necessarily need previous IT Service Desk experience.

The following would be beneficial:

Previous IT Helpdesk, Service Desk or Technical Support experience
Experience using ticketing systems such as Service Now, Remedy, Zendesk or similar
Basic troubleshooting experience
Experience supporting users with passwords, software, hardware or system access
IT-related qualifications, studies, apprenticeships or training
Knowledge of ITIL or service management principles
Previous experience working in a bilingual environment

Why this could be a great opportunity:

This isn't just another temporary customer service role.

You'll have the opportunity to:

💻 Build your IT experience:

Develop practical experience within an established IT Service Desk environment.

🌍 Use your language skills every day:

Support colleagues across different locations, using your German and English communication skills.

📈 Develop your career:

The initial contract is for 6 months, with potential opportunities for progression.

🏠 Enjoy hybrid working:

Once fully trained, you'll work 2 days from the office and 3 days from home.

📅 Know your shifts in advance:

Your rota will be provided at least 4 weeks in advance, giving you plenty of time to plan.

Your working pattern:

The service desk…