Senior Center Escalation Lead DoD Apps
Quantico, Prince William County, Virginia, 22134, USA
Listed on 2026-10-06
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IT/Tech
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Customer Service/HelpDesk
Empower AI seeks a Knowledge Center Escalation Coordinator to own the handoff between the external-facing Knowledge Center and internal application resolver groups for mission applications. You will analyze escalation patterns to reduce escalations and manage communications back to external users.
This is a salaried, exempt role based in Quantico, VA with remote work eligibility and up to 10% travel. The role requires US citizenship, an active Secret clearance to start, and the ability to obtain
The Senior Knowledge Center Escalation Lead for DoD Apps role at Empower AI is now open for applications in Quantico, VA, United States.
Learn more about the Senior Knowledge Center Escalation Lead for DoD Apps role in the description above.
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