Overnight IT Service Desk Lead — Hybrid/Remote
Quantico, Prince William County, Virginia, 22134, USA
Listed on 2026-10-06
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IT/Tech
HelpDesk/Support, IT Support
Empower AI is seeking an Extended Hours Shift Lead to supervise a remote Tier I service desk for a DoD-era agency, based in Quantico, VA with remote eligibility. The role includes overnight and weekend coverage, real-time queue health, and incident coordination.
The ideal candidate holds a Bachelor's degree with 10+ years of IT service desk leadership, a current DoD 8570/8140 IAT Level I certification, US citizenship, and an active Secret clearance.
We are currently recruiting a Overnight IT Service Desk Lead — Hybrid/Remote for our team in Quantico, VA, United States.
Full responsibilities and requirements are described in the listing above.
Learn more about the Overnight IT Service Desk Lead — Hybrid/Remote role in the description above.
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