Remote Genesys Configuration Specialist — IVR & CTI Expert
Detroit, Wayne County, Michigan, 48228, USA
Listed on 2026-10-07
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IT/Tech
IT Specialist, Technical Support
Henry Ford Health System seeks a Configuration Specialist to administer the Genesys system within a high-volume omnichannel call center environment. You will configure IVR, call flows, and campaigns, troubleshoot incidents, and manage change and documentation under supervision.
You’ll work with Developers, Architects, and Product leaders to align tools with business strategy and participate in proof-of-concept evaluations, with training opportunities to obtain Genesys/Care certifications.
Join us at Henry Ford Health System as our next Remote Genesys Configuration Specialist — IVR & CTI Expert in Detroit, MI, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Genesys Configuration Specialist — IVR & CTI Expert role in the description above.
We appreciate your interest in this position.
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