IT Client Delivery Leader - Remote; South Region

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended("ADA"), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company.

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The IT Client Delivery Leader is the primary IT advocate and strategic relationship leader for assigned divisions/markets within Surgery Partners. This role serves as the connective point between divisional leadership, facility operators, clinical and business stakeholders, local IT resources, corporate IT teams, vendors, and enterprise shared services. The position is accountable for ensuring that IT services, projects, support models, cybersecurity expectations, and technology roadmaps are aligned with divisional priorities and enterprise standards.

The IT Client Delivery Leader translates business needs into actionable IT demands, advocates for the division within enterprise IT planning and prioritization processes, and ensures technology delivery supports safe, efficient, compliant, and scalable healthcare operations across hospitals, ambulatory surgery centers, physician practices, and related care settings.

IT Client Delivery Services is responsible for ensuring that each division and market receives consistent, responsive, and business-aligned IT partnership. While maintaining alignment with enterprise IT standards, policies, architecture, and service delivery processes, the following duties are core expectations of this role:

Serve as the primary IT advocate for assigned divisional leadership, ensuring divisional priorities, operational/clinical needs, risks, and service concerns are represented in enterprise IT planning, governance, prioritization, and execution.

Build trusted working relationships with division presidents, market leaders, facility executives, clinical operators, physician practice leaders, and shared-service stakeholders to understand business objectives and translate them into IT needs.

Assist with and guide divisional IT demand, including operational requests, project needs, technology gaps, service issues, regulatory concerns, and growth-related requirements; partner with corporate IT leaders to prioritize work against enterprise capacity and risk.

Assist with the development of IT budgets and guide IT spending decisions. Recommend and explain technology as needed to enable standardized, cost effective and functionally suitable solutions.

Monitor IT service performance for the assigned division, identify recurring issues or service gaps, escalation barriers, and coordinate with infrastructure, applications, cybersecurity, service desk, field services, data, and vendor teams to drive resolution.

Partner with project managers, solution owners, technical teams, and divisional stakeholders to ensure IT initiatives are appropriately scoped, communicated, sequenced, adopted, and delivered in support of divisional and enterprise objectives.

Promote adherence to corporate IT standards, cybersecurity controls, HIPAA requirements, audit expectations, and healthcare regulatory obligations while helping divisional leaders understand technology risk and required remediation actions. Help drive coordination and response from site tasks for the assigned division.

Provide clear, timely communication to divisional stakeholders regarding IT changes, outages, projects, standards, support processes, and technology decisions; support adoption of new solutions through stakeholder engagement, readiness planning, and…