Technical Support Analyst, -Remote

Position: Technical Support Analyst, Contract -Remote, Anywhere
Technical Support Analyst, Contract
-Edmonton, Alberta Canada or Markham, Ontario, Canada  Claims Pro LP – Shared Services
Technical Support Analyst, Contract
-Edmonton, Alberta Canada or Markham, Ontario, Canada
Compensation range: $21.03 – $29.18 hourly
We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated in either Edmonton Alberta or Markham Ontario.
Role Summary
The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.
Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
Organizational skills to perform scheduled tasks.
Exposure to imaging solutions
Proven problem-solving skills.
Detailed oriented
Works collaboratively with others inside and outside the IT team to achieve goals
Responsibilities
Process support requests; maintaining accountability and ownership of incident until resolved
Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
Install, configure and maintain peripherals and network hardware.
Document configurations and operating standards and practices.
Implement and monitor security policies.
Perform data backup and recovery.
Perform hardware and software upgrades as required.
Configure and troubleshoot corporate email (Exchange)
Occasional evening and weekend work may be required
Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
Communicate project progress to IT stakeholders
Identify project risks, escalation issues to management, and assist with mitigation steps as required
Miscellaneous– other duties as required
Requirements
Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
0-2 years of related industry experience
Solid understanding of Microsoft Windows 11
Active Directory user and group administration
Experience troubleshooting computer hardware

Experience with email administration (Exchange, O365) an asset

Experience with VPN software an asset
Competitive Compensation: $26-30/hour.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.