IT Support Engineer - 2nd Line Support
Remote / Online - Candidates ideally in
Clapham Junction, Wandsworth, Greater London, SW18, England, UK
Listed on 2026-10-07
Clapham Junction, Wandsworth, Greater London, SW18, England, UK
Listing for:
Mackenzie Jones IT
Full Time, Remote/Work from Home
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Technical Support
Job Description & How to Apply Below
IT Support Engineer - 2nd Line Support - £36k + Benefits Package.
Location:
Onsite Monday to Friday during term time - role is shared between 2 Schools - will be onsite x4 Days in Clapham, London & x1 Day in Belgravia, London.
Onsite - Monday to Friday during Term Time / School Holiday Periods - reduced working hours & flexibility to work from home.
* Education Sector experience preferred.
* Must be Eligible to work in the UK.
Seeking to secure a 1st & 2nd Line IT Support Engineer to support up to 800 members of staff.
The role will work alongside a hands-on IT Manager. An external MSP will manage 3rd Line Networking Tickets.
Technical
Skills Required:
1st & 2nd Line IT Support Engineer - 3 to 4 years' experience.
Microsoft 365 Admin, SharePoint & MS Teams.
MDM - Intune or similar.
Google Workspace - desirable experience.
Windows Server - knowledge of AD, DNS, DHCP.
Basic Networking
- Troubleshooting
- Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN.
Support of End User Devices - Windows, Laptop, Desktop, iPads & Tablets.
Hardware & Software support - Installation, configuration & deployment.
Media Audio/Visual devices - Smart Boards, Projectors & Interactive Displays etc.
Security - Firewall, AV, Web Filters & Security Policies.
VOIP Comms or Telephony support.
Excellent communication skills.
Good organizational skills & a proactive approach.
Working Hours:
Onsite Role - Term Time Hours - 8.00am - 5.00pm - some flexibility on start time. During School Holiday Periods - 8:30am - 4:00pm - flexibility to work from home.
Benefits Package:
25 days holiday + 8 Bank Holidays / Free Lunches / Free Car Parking / Pension / Training & Career Progression Opportunities / Yearly Salary Review.
& Windows 11, Windows 10, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Switches, Google Workspace, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, IPsec, Firewall, Cisco Meraki, Ubiquity, 2nd Line Support Engineer, IT Support, IT Engineer, IT Support, London, Permanent. T6/MN/(phone number removed)
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