Remote Technical Support Analyst

Progressive Technology is looking for a Remote Technical Support Analyst dedicated to delivering exceptional customer assistance. This fully remote role offers flexibility and the chance to solve technical issues across diverse platforms.

Join Progressive Technology's global support team as a Remote Support Analyst, where you’ll diagnose and resolve system issues while working independently. This position is ideal for candidates with strong problem-solving skills who can work flexible night and weekend hours. You will ensure smooth operations for customers and internal teams through prompt support.

Key Responsibilities:

• Provide remote support via chat, email, and ticketing systems

• Diagnose and resolve software and hardware issues

• Escalate high-priority problems to senior teams

• Maintain thorough documentation of resolutions

• Monitor system alerts and respond promptly

Requirements:

• 1–2 years of technical support experience preferred

• Strong analytical and troubleshooting abilities

• Reliable internet and a dedicated workspace

• Ability to explain technical concepts clearly

• Comfortable working independently on multiple requests

Bring your technical expertise and communication skills to enhance customer support at Progressive Technology.