ServiceNow Solution Architect

Our client is a global IT services company.

Job Description:

Strengthen and lead our team as our Service Now Solution Architect Create meaningful solutions. Build trusted relationships. Shape the future of Service Now delivery.

Location:

This role offers flexibility, with the ability to work from home alongside travel to client locations for meetings, workshops, or periods of on-site delivery when required. We would like candidates to not live too far from our client office as we would need you to have a base location of one of these 4 offices, your choice:
London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow) Vetting:
Requires eligibility for security clearance and be a sole UK national. As a Service Now Solution Architect , you will play a pivotal role in shaping thoughtful, high-quality Service Now solutions that truly make a difference for our clients. You'll lead scoping, design, development, and implementation activities across diverse client engagements, working in close partnership with delivery teams and stakeholders to create solutions that are not only technically excellent, but also practical, sustainable, and valued by the people who use them.

You will take the time to understand client needs deeply, translating business goals into elegant technical designs that follow industry best practices. Collaborating closely with engagement leads, project managers, business analysts, developers, and testers, you'll guide solutions from concept through delivery and beyond—ensuring quality, reducing risk, and supporting long-term success. This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes.

What you'll be doing Lead and support the technical delivery of Service Now projects, creating solutions that are robust, user-centred, and future-ready Shape and define technical and architectural designs , balancing innovation with practicality Provide supportive technical leadership , mentoring junior architects and working collaboratively with onshore and offshore teams Create and deliver engaging, accessible solution demonstrations that clearly show value to clients Design and implement integrations between Service Now and client IT and business systems Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery Continually grow your knowledge of the Service Now platform through certifications, learning sessions, communities, and shared experiences Build strong, long-lasting relationships with clients and colleagues, strengthening our client's reputation as a trusted advisor Collaborate within our client's global Service Now community , sharing knowledge and helping others succeed Contribute ideas and expertise to the evolution of our client's Service Now product roadmap Ensure solution designs align with our client architecture standards and frameworks , while remaining flexible to client needs Be an active, engaged member of the wider our client community, building your internal network and sharing best practices

What We're Looking for:

Proven experience in consulting or professional services , delivering complex technical solutions A track record of successfully delivering Service Now projects as a Solution Architect, on time and within budget Certified Service Now System Administrator Certified Implementation Specialist in at least one Service Now product suite ITIL Foundation certification (v3 or v4) Strong hands-on experience with Service Now scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages A solid understanding of Service Now integrations , including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies Experience working within complex client environments , adapting thoughtfully to differing needs and constraints Knowledge of common business analysis techniques and delivery approaches

Experience with agile and traditional delivery methodologies A communication style that is open, clear, and authentic , helping to build alignment and trust with stakeholders A collaborative mindset, with the confidence to influence while valuing different perspectives Resilience and determination, approaching challenges with curiosity and a solutions-focused attitude A genuine commitment to continuous learning and personal development

Experience with business…