Remote Monitoring Analyst, White Pine, TN

Sandvik Mining is looking for a Remote Monitoring Analyst, White Pine, TN Sandvik has a strong platform based on our world‑class R&D capabilities, and premium, high‑tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward‑thinking multi‑cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture.

We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

The Remote Monitoring Analyst is responsible for monitoring equipment health and performance through Sandvik’s digital solutions, identifying potential issues and improvement opportunities, and delivering timely recommendations to customers. The role supports proactive maintenance, maximizes equipment availability, and creates customer value through data‑driven analysis, reporting, and technical support. The analyst serves as a key customer contact, providing insights on equipment condition, managing critical alerts, conducting operational performance reviews, and supporting customer adoption of digital services platforms.

Working closely with Remote Monitoring Specialists and internal stakeholders, the role contributes to continuous improvement initiatives, root cause investigations, and the delivery of a high‑quality Remote Monitoring Service.

• Equipment health monitoring and analysis.
• Proactive maintenance recommendations.
• Customer reporting and engagement.
• Critical alarm management.
• Digital services support and training.
• Data analysis and continuous improvement.
• Service delivery and customer value creation.

• Equipment Monitoring and Analysis:
  Monitor equipment condition, performance, and utilization using Digital services tools. Analyse machine data to identify developing failures, operational inefficiencies, and improvement opportunities. Prioritise and investigate abnormal events, alarms, and performance trends.
• Recommendations and Case Management:
  Develop and communicate actionable maintenance and operational recommendations. Track recommendations through closure and document outcomes. Support investigations related to equipment failures, recurring events, and critical alarms.
• Customer Relationship Management:
  Serve as the primary contact for assigned Remote Monitoring Service customers. Conduct regular service reviews and communicate monitoring findings and opportunities. Support customers in understanding equipment performance and data‑driven recommendations.
• Reporting and Documentation:
  Prepare monitoring reports, performance summaries, and technical documentation. Maintain accurate records of recommendations, investigations, and customer interactions. Ensure data quality and consistency across monitoring systems.
• Digital Services Support:
  Support onboarding and training activities for Sandvik digital solutions. Promote customer adoption and utilisation of monitoring platforms and reporting tools. Assist in resolving customer questions regarding digital services and escalates issues when required.
• Continuous Improvement:
  Contribute to the improvement of monitoring processes, reporting…