Resident Engineer – Telecom Remote

Firstpoint Group is actively seeking an experienced, customer-facing, and technically proficient Resident Engineer specializing in telecommunications, Linux systems, networking, and Dev Ops to support a leading telemetry and system monitoring solution on a full-time remote basis across the USA. In this critical technical operations role, you will be responsible for supporting the implementation, integration, and day-to-day troubleshooting of advanced telecommunications platforms.

You will leverage your deep expertise in Linux, Python scripting, Open Stack, Kubernetes, Docker, Ansible, and IP telephony to drive complex technical discussions, perform root-cause analyses, and ensure uncompromised system reliability. This opportunity requires an elite engineer with strict work authorization eligibility (U.S. Citizen, Green Card, or Visa TN only) and extensive customer-facing experience.

As a Resident Engineer at Firstpoint Group, you will take full technical ownership of customer-facing deployment support, system troubleshooting, and infrastructure monitoring for advanced telecommunications solutions. Your day-to-day responsibilities include managing Linux-based environments, writing Python and Shell automation scripts, deploying containerized microservices via Kubernetes and Docker, and configuring Open Stack / Azure AKS architectures. You will troubleshoot SIP and IP telephony protocols, analyze packet captures using Wireshark across TCP/IP, UDP, TLS, SSH, RTP, HTTP, DNS, NAT, and Syslog, and execute rigorous root-cause analyses (RCA) for complex telecom anomalies.

Furthermore, you will lead client technical discussions, collaborate with international engineering teams within Agile/Scrum frameworks, and ensure prompt issue resolution with a strong customer-focused mindset.

• Provide expert technical support, implementation oversight, and operational troubleshooting for telecommunications monitoring and system solutions.
• Administer and maintain Linux-based operating systems, enterprise server environments, and virtualized infrastructures.
• Develop and execute robust automation scripts using Python and Linux Shell scripting.
• Deploy, manage, and scale containerized applications and microservices using Kubernetes, Docker, and Ansible automation.
• Support Open Stack cloud environments, Heat Templates, and Azure AKS clusters.
• Troubleshoot complex SIP and IP telephony systems, signalling protocols, and voice media paths.
• Perform packet captures, network traffic analysis, and protocol troubleshooting using Wireshark across TCP/IP, UDP, TLS, SSH, RTP, HTTP, DNS, NAT, and Syslog.
• Lead technical discussions, drive issue resolution, and maintain rigorous root-cause analysis (RCA) documentation for enterprise clients.

• Minimum of 5+ years of professional experience in a customer-facing technical role within the telecommunications or IT infrastructure industry.
• Strong practical expertise in Linux administration, Linux-based server environments, and system troubleshooting.
• Proficiency in Python programming and Linux Shell scripting.
• Hands-on experience with cloud infrastructure, virtualization, and containerization including Open Stack, Kubernetes, Docker, and Ansible.
• Deep technical knowledge of SIP, IP telephony, and core networking protocols (TCP/IP, UDP, TLS, SSH, RTP, HTTP, DNS, NAT, Syslog).
• Proven experience utilizing Wireshark and packet capture tools for deep protocol analysis and application debugging.
• Excellent communication, interpersonal, and stakeholder management skills with Agile/Scrum experience.
• Mandatory work authorization: U.S. Citizen, Green Card Holder, or Visa TN only (H-1B and other visa sponsor ships are strictly ineligible).

• Specialized knowledge of 5G Call Flows, 5GC Service Based Interfaces (SBI), and core network interactions.
• Practical experience with big data and streaming platforms such as Apache Kafka, Elastic, Spark, and MariaDB databases.
• Familiarity with WSO2 Identity Server, LDAP directories, and Single Sign-On (SSO) authentication frameworks.
• Prior working experience as a resident engineer embedded within tier-one telecom operators or multinational vendor accounts.
• Advanced certifications in Linux (RHCE), Kubernetes (CKA), or cloud architecture.

• Salary/Rate:
  Market Competitive / Standard
• Deadline:
  Open until filled
• Notice Period:
  Immediate to 30 Days
• Contract Duration:
  Permanent / Full-Time…