Strategic CSM

Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on - Shopify, Amazon, Net Suite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL.

Our founders came from Turo and Airbnb in Silicon Valley. They built data platforms at scale and wanted to bring that level of sophistication to fast-growing commerce brands. We support 4,000+ merchants, and zero direct competition with a better solution. We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum.

We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand. Our positioning: the data layer to build agent workflows for commerce. Customers tell us things like "this is a dream come true - it feels like the first time they showed me Shopify".

We publish our operating principles internally and we mean every word. Here are the ones that matter most if you're thinking about joining:

Customer Obsession. Every decision starts with: does this make our users' lives better? If the answer isn't clear, go talk to a customer before you build anything.

Own the Number. Every metric has an owner. If it's yours, know it cold - the trend, the why, the plan. Don't wait for someone to ask. If it's off track, you should be the first to say so.

Raise the Pace. Always ask: what would it take to do this in half the time? Speed is our edge. We try 100 things while the competitor tries one.

Don't Fail Silently. If it's broken, say it. If you're stuck, raise your hand. Hiding problems is the one thing that will actually get you in trouble.

Here to Win, Not to Be Right. Quiet ego, loud standards. Don't fight to be right - fight to win together. Be ruthless on quality, never rude about it.

Optimize for Polar, Not Your Function. "Not my scope" doesn't exist here. If it makes us win, it's your scope.

We're a remote-first team that runs daily standups, ships weekly, and holds ourselves to a standard most companies talk about but don't enforce. We're transitioning from founder-led intensity to systematic company intensity - which means we need people who can maintain the pace autonomously, not just when someone's watching.

You'll be the strategic layer between our product and the merchants who depend on it — working directly with founders, CMOs, CFOs, and growth operators who think in ROAS, LTV, contribution margin, and retention.

This isn't a support role. You'll:

• Own a portfolio of strategic accounts end-to-end from onboarding to successful renewal and expansion
• Run implementation like a project, not a handoff. Complex accounts mean multiple stakeholders, data validation, and connector work across a dozen-plus sources. You own the plan, the owners, the dates, and a defined go-live
• Capture success criteria in writing before kickoff — what business question the brand is trying to answer, what decision changes because of Polar, what month three looks like — then hold both sides to it
• Build relationships at the exec level and run QBRs that change how brands think about their data, not just review dashboards
• Own the technical conversation consultatively — scope the stack, advise on connector coverage and attribution model choice, explain how the pixel and semantic layer work, and know when to pull in Solution Engineering instead of guessing
• Read the account like an analyst: use adoption and usage signals to forecast renewal and flag risk early with a specific hypothesis, not a gut feel
• Spot expansion opportunities before anyone asks and close them alongside Sales
• Drive…