Director of Sales Operations and Strategic Programs

Job

524234

Posted since

29-Sep-2026

Organization

Smart Infrastructure

Field of work

Company

Experienced Professional

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

• Wendell
  - North Carolina
  - United States of America

Position Title: Director of Sales Operations and Strategic Programs

Hours: Monday – Friday, 8:00 am to 5:00 pm, 40 Hours/Week

Summary of Duties: Develop and implement a strategic vision for I&I segment success with the broader goals of the Division and Company in mind. Lead the design, implementation, and continuous improvement of processes to enable growth and conversion activity at customers and prospects. Identify and address inefficiencies to enhance team productivity and customer satisfaction. Oversee the development and maintenance of dashboards and reports that track key performance indicators (KPIs).

Provide strategic insights to senior leadership and the support functions to drive decision-making. Collaborate with peers to ensure that technology solutions support the team's goals and improve operational efficiency. Serve as a key liaison between functional support teams. Ensure alignment on customer goals and facilitate seamless collaboration across the organization. Oversee the collection and analysis of customer feedback. Lead efforts to implement improvements based on insights gained, driving customer satisfaction and retention.

Partner with I&I segment management and Sales Teams in the development of forecasting and capacity planning to ensure the team is appropriately resourced to meet customer needs. Develop and implement customer segmentation strategies, tailoring approaches to different customer groups to enhance their success and satisfaction. 20% domestic travel with some international travel as needed. Hybrid work permitted.

Qualifications: The position requires a Bachelor’s degree or foreign equivalent in Business Management, Engineering, Economics, Statistics, Computer Science, or Information Technology or a related field and Ten (10) years of experience in the job offered or an acceptable alternate occupation. Position requires experience with the following:
Sales operations, strategic programs, or data analytics with a focus on channel management, EDI, and POS data;
Working with incentive plans, sales channels, sales quotas, and key performance indicators (KPIs);
Building dashboards, interpreting data, delivering executive presentations, and working with data visualization tools, such as Tableau or Power BI;
Experience with CRM/ERP systems, such as Salesforce and SAP.

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

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Final date to receive applications
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity Employer encouraging…