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Remote Senior Incident & Problem Leader; ITSM

Remote / Online - Candidates ideally in
St. Charles, Saint Charles, St. Charles County, Missouri, 63301, USA
Listing for: Rural Metro Fire Department
Remote/Work from Home position
Listed on 2026-10-08
Job specializations:
  • IT/Tech
    IT Project Manager, IT Specialist
Salary/Wage Range or Industry Benchmark: 95000 - 108000 USD Yearly USD 95000.00 108000.00 YEAR
Job Description & How to Apply Below
Position: Remote Senior Incident & Problem Leader (ITSM)
Location: St. Charles

Global Medical Response (GMR) seeks a Manager to own Major Incident and Problem Management across the enterprise. This role leads P1 incident response, coordinates rapid restoration, and communicates impact to executives.

Beyond incident response, the leader sets strategic direction, aligns with ITSM standards, and mentors MSP providers and analysts to reduce recurrence and improve reliability.

The Remote Senior Incident & Problem Leader (ITSM) role at Rural Metro Fire Department is now open for applications in California, MO, United States.

Join us at Rural Metro Fire Department as our next Remote Senior Incident & Problem Leader (ITSM) in California, MO, United States.

We are currently recruiting a Remote Senior Incident & Problem Leader (ITSM) for our team in California, MO, United States.

This is a great opening to take on the Remote Senior Incident & Problem Leader (ITSM) role at Rural Metro Fire Department.

Position Requirements
10+ Years work experience
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