ServiceNow SPM Technical Consultant

• Build the demand management foundation: intake form, assessment and approval workflow, plus the Smartsheet-to-Service Now demand field mapping and data import.
• Configure program and project management - templates, project task and WBS structure, and status report templates with KPIs, milestones and RAG reporting.
• Build the Smartsheet field mappings into project, project task, program and portfolio records, including picklist translation and date/duration conventions.
• Configure financial management: rate cards, cost plan structure, fiscal calendar and period setup, then load purchase orders, invoices and CMS funding with federal/state match splits.
• Configure resource management - resource plans, role-based allocation and capacity views.
• Rebuild demand, project, program and portfolio reporting in Service Now and validate parity against Power BI ahead of its retirement.
• Unit test all configuration and produce as-built documentation ahead of UAT handoff.

• 5-8 years hands-on Service Now SPM/ITBM configuration across demand, project, program and portfolio management.
• Direct experience building cost plans, fiscal period configuration, and forecast versus actual reporting in Service Now.
• Demonstrated data migration into SPM - field mapping, transform maps, import sets and reconciliation - ideally from Smartsheet or a comparable PPM toolset.
• Performance Analytics and reporting build experience, including replacing an incumbent BI tool and proving parity before decommission.
• Preferred - uses AI heavily across SPM build and migration: mapping legacy field structures, generating transform logic, producing reconciliation test scenarios from source extracts, and drafting as-built documentation.
• Applies AI to large financial and project data sets while personally verifying results against source.
• Service Now CSA required; CIS-SPM strongly preferred. Public sector or CMS funding familiarity a plus.

This is a remote position.