Proposal and Solutions Consultant Harris Computer Systems WA

This posting is for Sirsi Dynix, Harris company. It is a full-time fully remote position in the US or Canada.

The Proposal & Solutions Consultant is a hybrid role that combines strategic proposal writing with hands‑on pre‑sales technical support. This individual develops compelling, compliant, and strategic proposals for integrated library systems (ILS), library services platforms (LSP), discovery tools, and related technology and services, and also serves as a technical resource to the pre‑sales team.

Beyond proposal development, this role is the designated point of contact for pre‑sales technical review of proposal content, is a key contributor to keeping our Loopio knowledge base accurate and current, leveraging AI agents to enhance processes, and delivering product demonstrations and webinars to library audiences. Based in the Pacific time zone, this individual plays a key role in supporting demonstrations for customers and prospects in the Asia‑Pacific (APAC) region.

This individual partners closely with Sales, Pre‑Sales, Research & Development, Professional Services, Support, Security, and other teams to produce high‑quality responses to RFPs, RFIs, and RFQs from academic, public, and special libraries, and to help prospective customers see how our solutions meet their needs.

• Proposal Leadership & Execution
  • Lead end‑to‑end proposal development for library system procurements (ILS/LSP, discovery, digital resource management, analytics).
  • Build and refine AI agents to increase efficiencies and expand the proposal pipeline.
  • Develop proposal strategies aligned to procurement criteria such as functionality, interoperability, accessibility, and total cost of ownership.
  • Manage timelines, schedules, and deliverables across cross‑functional teams.
• Pre‑Sales Technical Review
  • Serve as the designated pre‑sales technical reviewer for proposals, validating that functional and technical responses are accurate, complete, and defensible.
  • Own the response to follow‑up questions and clarification requests from prospects after proposal submission, drafting technically sound answers and coordinating with SMEs as needed.
  • Identify gaps, risks, and over‑commitments in proposal responses and elevate to Sales, Product, or Engineering for resolution.
  • Support the pre‑sales team with technical questionnaires, security reviews, and requirements clarification during active opportunities.
  • Collaborate with Marketing to ensure messaging alignment.
• Loopio Knowledge Base Contribution
  • Serve as a key contributor to the Loopio knowledge base (KB), working under the direction of the team manager, who owns the KB.
  • Keep answers current and technically accurate as products evolve, including updates tied to new releases, retired features, and changes in hosting, security, and compliance posture.
  • Participate in regular content review cycles with product managers and SMEs, completing assigned reviews on schedule.
  • Follow KB structure, tagging, and governance standards so content is easy to find and reuse, and flag outdated or duplicate entries for retirement.
  • Help maintain and enhance reusable library‑technology content, including:
    • Standard responses for ILS/LSP functionality
    • Case studies and library success stories
    • Implementation methodologies and training approaches
    • Help develop templates for common library procurement formats.
• Product Demonstrations & Webinars
  • Deliver product demonstrations for customers and prospects in the Asia‑Pacific (APAC) region, taking advantage of Pacific time zone overlap with APAC business hours.
  • Present occasional product webinars for customers, prospects, and partners.
  • Support the pre‑sales team with additional demonstrations as…