Tier Analyst; Network Specialist

Requisition : 1169

Lalaith Astor Technical Consulting House (LATCH) provides technical consulting services to the US Federal Government. We provide dependable high-quality solutions as well as innovative architecture, engineering, and functional designs. Our core values enable us to bring unique viewpoints as we approach our work such as understanding and adopting the client’s mission; delivering technical solutions that are aligned to client goals, objectives, and budgets;

empowering clients through systems engineering and technical assistance (SETA) services; and producing high quality, value-driven work products.

At LATCH, you’ll work with clients and a leadership team that empowers our people to think audaciously, welcomes differences, and encourages pride in our work while exposing and solving emerging challenges to meet impactful commitments.

Engage with LATCH on Linked In.

LATCH is seeking a Network Specialist – Tier 3 Analyst to provide technical support for enterprise network security and Zero Trust technologies. The successful candidate will troubleshoot and resolve escalated network and application connectivity issues, with an emphasis on Zscaler technologies and services, and collaborate with network, security, application, and support teams to restore services and resolve complex technical issues.

The position requires a solid foundation in enterprise networking and network security, along with hands‑on experience supporting Zscaler in an operational environment. The Network Specialist will analyze incidents, identify root causes, implement or recommend corrective actions, support network security controls and policy changes, and elevate issues to appropriate technical teams when necessary. The ideal candidate is a developing network/security professional with strong troubleshooting skills who can work effectively in a complex enterprise environment.

This is a full‑time position based onsite in Ashburn, Virginia, with the possibility of partial work from home.

Job responsibilities and duties will include, but are not limited to, the following:

• Provide Tier 3 technical support for escalated network security, connectivity, and application access incidents, with an emphasis on Zscaler technologies and services.
• Methodically troubleshoot incidents and service degradations, identify probable root causes, develop corrective actions, and work with appropriate technical teams to implement resolutions.
• Configure, test, troubleshoot, and maintain Zscaler security controls and policies, including support for Zero Trust access and secure internet access.
• Analyze network traffic, connectivity, authentication, DNS, VPN, firewall, endpoint, and application behavior to isolate issues and determine the appropriate resolution or escalation path.
• Collaborate with network, security, application, service desk, and other technical teams to resolve incidents that cross multiple technologies or areas of responsibility.
• Support implementation and maintenance of network security controls, including segmentation, firewall policies, certificate management, VPN/remote access, and vulnerability remediation.
• Assist with approved configuration and policy changes necessary to resolve incidents, improve service reliability, or maintain network security.
• Document troubleshooting activities, resolutions, corrective actions, and relevant technical information in ticketing and knowledge‑management systems.
• Assist with tracking Tier 3 support activities and identifying recurring issues or trends for operational reporting.
• Follow established change‑management, security, configuration‑management, and technical documentation processes.

The…