IT Engineer, IT Support, Systems Administrator

Skillable is a 100% remote and virtual tech company that’smodernizing the world of training. Come share your professional magic with highly talented,drivenand fun colleagues who believe in the power of “skilling.” Experience what ateam focused on doing the right thing feels like!

Ourtalentedpeopleare whatmakesusfriendlyandhavefun!

We work together to create amazing solutions and experiences for our customers and their clients. Weutilizeouremployees’ personal strengths to helpgrowour company and ensure our team is living their best, authentic life.

Weshare our appreciation for our team members regularly during all-hands,a workplace appreciation tool, regular shoutoutsin our Teams channels, social media, amongst more.

Ourremote-firstwork environment blends work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist.

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your careerand lifestyle!

The IT Engineer is responsible for keeping Skillable’s internal technology running so employees can do their best work. Own the hands-on engineering behind identity, devices, and the everyday apps the team relies on. Lead complex technical issues, investigations through resolution, and serve as an escalation point for the IT Service Desk. Build and support the tools and automation that make internal IT faster and easier to use.

Ensure employees are productive, secure, and unblocked through good engineering and thoughtful automation that enables IT to scale efficiently.

• Plan, coordinate and monitor changes to IT systems, processes, and infrastructure to ensure smooth implementation and minimize operational disruption and risk.
• Proactively identify options to create automation and operational efficiencies in servicing end users while assessing risks associated with proposed changes and develop mitigation strategies to minimize potential issues.
• Partner with IT teams, business units and stakeholders to understand change requirements, communicate impacts, and address concerns throughout the change process.
• Support and maintain a broad range of IT systems and infrastructure, including hardware, servers, operating systems, networking, telecommunications, and databases.
• Analyze, evaluate, and recommend IT tools, technologies, and infrastructure improvements to support business needs.
• Manage and monitor security solutions, including firewalls, antivirus, endpoint protection, and intrusion prevention systems.
• Participate in IT projects and initiatives focused on improving system reliability, security, efficiency, and scalability.
• Manage Microsoft 365, Entra , and Intune, including user accounts, licenses, groups, permissions, authentication, and access policies.
• Deploy, configure, secure and maintain Windows and Mac devices through Intune and Iru, ensuring devices remain compliant and supported.
• Provide technical support for employees and own IT issues from initial investigation through resolution, including escalated issues; identify and address root causes to prevent recurring problems.
• Administer SaaS applications, including user access, SSO configuration, account provisioning and deprovisioning, and application integrations.
• Build, deploy and operate AI tools and agentic workflows that automate routine IT processes and improve internal productivity.
• Establish and maintain AI governance practices, including appropriate guardrails, logging, access controls, usage monitoring, and cost management.
• Identify and implement opportunities to leverage AI and automation across internal IT, improving efficiency, reducing repetitive work, and enhancing employee experience.
• Evaluate emerging AI…