Associate Regional Manager, Service Ops

Location:

OTTXH:
Texas Home Offices Remote Location, Remote City, TX, 06032 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

• Provide on-going training, development, and leadership to the service and repair colleagues
• Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs
• Investigate and resolve all critical customer issues
• Advocate for usage of digital tools and applications for our service colleagues
• Lead process workshops and ensure strict adherence to service processes
• Monitor field tests as well as first inspection and data reports
• Consult with service managers regarding problems encountered with service performance
• Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

• High school diploma or equivalent required; bachelor’s degree preferred
• 5+ years elevator industry experience required
• Management experience required
• Ability to thrive in a dynamic, team-oriented work environment
• Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders
• Self-motivated individual capable of managing multiple projects and responsibilities simultaneously
• Comfortable working in a technical setting with proficiency in Microsoft-based computer software
• Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities
• Willingness to travel up to 50% of the time

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that…