Salesforce Technical Consultant and Project Manager; Salesforce Digital Transformation Center Remote

We are seeking a strong technical leader for a Salesforce Digital Transformation Center (DTC). The DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client’s organization build mission applications. The platform includes most of Salesforce’s products including Public Sector Solutions, Sales Cloud, Service Cloud, Experience Cloud, Data
360, Agentforce, Shield, Own Backup, Tableau, and Mulesoft. The DTC manages the platform and supports its tenant customer application teams. The primary function of this role is to manage all DTC operations, direct the team of all-star Salesforce architects and system administrators, and lead the overall client relationship. In addition to having a mature leadership presence and project management experience, the ideal candidate will also have a strong Salesforce technical background who’s capable of creating a technical roadmap for new services, troubleshooting issues, and leading technical conversations with architects and tenant development teams.

Support spans from pre-sales solution consultation, design/code reviews during implementation, management of the CI/CD process, and operational support activities. The candidate will lead a team of technical staff to operate & maintain the existing platform, establish new platform services, onboard new customer development teams, perform Release Management activities, manage platform licenses, maintain the ATO boundary, and curate a governance library of process documentation, administrative job aids, technology standards, and security standards.

The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle. Ideally, experience includes establishing a Salesforce Center of Excellence with emphasis on governance, multi-org architecture, introduction of new platform services, and Release Management processes. This is a client facing role where an advanced Administrator- and/or consultant-level knowledge of the Salesforce platform is expected, including familiarity with core platform capabilities, common system/user administration tasks, system integrations, and declarative (no-code) configuration mechanics.

The successful candidate will be able to meaningfully engage equally with technical resources, government Program & Contract staff, and executives. This position will also support growth-related activities within the larger ICF Salesforce Practice, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

Job Location:

This position is remote with a preference for candidates on the East Coast. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses, and also prohibits personal VPN connections. Our core work hours are 8 AM - 6 PM EST with occasional after-hours support required for P1/P2 incident response and prescheduled deployment activities.

This position will join a 24x7 on-call rotation with other DTC technical staff.

• Responsible for overall Salesforce Digital Transformation Center (DTC) operations and service delivery.
• Manage a technical staff consisting of Salesforce administrators, architects, and security specialists.
• Lead routine meetings such as daily client status calls, daily team standups, weekly & bi-weekly calls with DTC tenant customers, monthly CIO reviews, and other operational calls as required.
• Assist client with management…