IT Operations Lead

We're looking for an experienced IT professional who's ready for more than simply managing tickets and solving technical problems.

This is an opportunity to become an operational and technical backbone of a growing IT consulting firm - taking ownership, strengthening processes, bringing structure to how work gets done, and helping build the systems that allow the company to scale.

You'll still be hands-on with technology and clients, but you'll also work directly with the owner to help build the operational engine for the company's next chapter. This isn't a role that manages our consultants.

It's a leadership role built on serving them: removing roadblocks, answering questions, and making their day to day work easier.

If you've reached the point in your IT career where you want more influence and the chance to make a real difference, both in how our company runs and in how our clients use technology, we'd like to meet you.

• $75,000-$85,000/year, depending on experience
• Bonus and future compensation growth opportunities
• Approximately $600/month stipend for personal cell phone and vehicle use related to the job
• Primarily home-based work (when not supporting clients onsite)
• 10 days paid vacation to start, increasing with tenure
• 3 paid sick/personal days
• 7 paid holidays, including Good Friday
• 401(k) eligibility after 6 months, with company match
• High degree of autonomy
• Direct access to the owner and the opportunity to have a real voice in how the company operates and grows

This role combines hands-on IT, project ownership, client service, and operational leadership.

You have the opportunity to:

• Help shape the business:Work directly with the owner to strengthen operations, establish better processes, and build the structure needed for future growth.
• Support the team:Partner with onsite and remote IT consultants, helping remove roadblocks, answer technical questions, and keep projects moving.
• Own IT projects:Take projects from planning through completion rather than waiting for someone else to determine every next step.
• Lead PSA/ticketing improvements:Help drive the rollout and ongoing administration of HaloPSA, including ticket queues, workflows, reporting, and time-data adoption.
• Build better processes:Develop and implement practical SOPs, documentation, onboarding checklists, and recurring maintenance schedules.
• Provide hands-on technical support:Jump into systems administration, troubleshooting, and maintenance when needed.
• Oversee security and backups:Help monitor backup completion, antivirus/EDR status, patch management, and related client security needs.
• Support Microsoft environments:Work with Microsoft 365, Azure/Entra , Windows Server, Active Directory, and related technologies.
• Secure cloud environments: Help clients adopt MFA, Conditional Access and single sign-on, and connect business applications securely to Microsoft 365.
• Guide AI adoption: Help us and our clients put AI tools to good use while protecting security and data privacy.
• Automate where possible:Write and maintain Power Shell scripts and identify opportunities to make everyday work more efficient.
• Build trusted client relationships:Communicate clearly, solve problems, and help clients understand their technology without unnecessary jargon.

We're looking for someone with the technical foundation to jump in and contribute - but just as importantly, the judgment and initiative to take ownership.

• 3+ years of IT support or MSP experience, ideally at the mid-to-senior level
• Strong troubleshooting, critical-thinking, and problem-solving skills
• Ability to work independently and take ownership without needing constant direction
• Solid systems administration experience with Windows Server, Active Directory, and Microsoft 365
• Working knowledge of backup, antivirus/EDR, and patch-management best practices
• Experience administering and securing Microsoft Entra /Azure AD and Microsoft 365, including MFA, Conditional Access and SSO
• Networking fundamentals, including subnetting, DHCP, DNS and VLANs, plus experience administering firewalls
• Hands-on Power Shell scripting experience
• Strong written and verbal communication skills
• Comfortable working directly with clients across different industries
• Ability to remain calm, think clearly, and work through problems when things don't go according to plan