Cloud Support Engineer at Canonical - Remote

Truly Location-Independent: Canonical has operated as a distributed-first company since 2004, with 1,100+ employees across 75+ countries. This Cloud Support Engineer role is explicitly globally remote — making it one of the most nomad-friendly setups in the industry. There are no geographic restrictions mentioned, meaning you can work from virtually any country.

Schedule & Timezone Flexibility: The role involves a weekend working rotation, which is worth factoring into your travel plans — spontaneous weekend trips may need coordination. However, the async-friendly culture (ticketing, knowledge base authoring) suggests most work is not rigidly time-boxed. You'll likely need to align partially with customer timezones, so check which regions your support queue covers during onboarding.

Visa Considerations: Because the role is truly global, digital nomad visas are well-suited here. Consider:

• Portugal (D8 visa): Excellent internet, low cost of living (~€1,500/mo in Lisbon), strong tech community.
• Thailand (LTR visa): Bangkok offers ~$1,200/mo for a comfortable lifestyle, great coworking infrastructure.
• Colombia (Digital Nomad visa): Medellín costs ~$1,000-1,400/mo, with a thriving nomad scene and reliable connectivity.

Travel Perks: The role includes a $2,000/year learning budget
, Priority Pass membership, and travel upgrades for company events — team sprints happen 2–4 times per year in varied global locations, essentially funded travel to meet colleagues. This is a genuine perk for travel enthusiasts.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles.

Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

While our engineers regularly solve deeply interesting, complex technical problems — from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes — this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open‑source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.

Location: This is a globally remote role.

• Empathetic Engagement: Partner directly with customers across remote sessions, ticketing, and live conversations to deeply understand and resolve their technical roadblocks.
• Collaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.
• True Ownership: Manage your support cases with a strong sense of personal integrity, ensuring…