Training & Development Consultant - UKG Pro HCM​/WFM - Remote

At Improv,we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process,and People. Our goal is to deliver solutions that truly meet our clients' needs,not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieveourclients'business outcomes.

Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day.

Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.

We are seeking for unique and experienced Training Consultant - UKG Pro HCM/WFM to join our team

Supports the training workstream across UKG Pro HCM and WFM client engagements, from discovery through content development, delivery, and post-go-live support. Partners with the engagement's change management and project team to ensure training content reflects confirmed workflows and personas, with opportunity to support broader change management activities as engagement needs require. Primarily focused on training, with responsibilities in change management support and project management as capacity and engagement needs allow.

• Conduct training needs discovery and requirements gathering with client stakeholders and SMEs
• Design role/persona-based curriculum structures aligned to confirmed impacted groups
• Recommend and maintain UKG University curriculum assignments for client University Administrators; support reporting to ensure completion at key stages of the project
• Coordinate with Improv project team to stay up-to-date on potential training impacts as the engagement progresses
• Develop course outlines and scripts; facilitate client review cycles and incorporate feedback into content updates

• Build web-based training (WBT/eLearning) in Evolve and/or Articulate
• Develop instructor-led training (ILT) materials and facilitator guides
• Build Train-the-Trainer content
• Create job aids, user guides, quick reference guides, and other training materials as needed
• Develop knowledge checks and pre/post-training assessments
• Produce recorded demo videos and process/workflow documentation

• Deliver I nstructor-Led Training (ILT) sessions for employee and manager (or similar) personas
• Deliver Train-the-Trainer sessions
• Facilitate UKG University administrator training assignments for client teams, or training for client-side Administrators
• Host office hours for client teams, including Train-the-Trainer attendees and people leaders during defined support periods
• Support Change Champion program training components through content and facilitation

• Support execution of change management activities as needed, at the direction of the engagement's change management lead
• Contribute training-related input to c hange and training plan documents
• Support Change Champion/change agent network programs through coordination and office hours
• Assist with adoption tracking tied to training completion and effectiveness

• Draft and distribute training-related communications, including enrollment notices, calendars, and reminders
• Design and administer training surveys, including readiness, effectiveness, and pulse checks

• Stage training /demo/non-production environments for content development and facilitation
• Validate system functionality and configured workflows with the project team and client teams…