Senior Automation Engineer — AI-Driven ITSM; Remote
Salem, Roanoke County, Virginia, 24153, USA
Listed on 2026-10-09
-
IT/Tech
AI Engineer (Applied/Software)
Empower AI is seeking an Automation Engineer (Tier 0 Self-Service and RPA) to design and deliver intelligent automation for a high-volume IT Customer Support program within a DoD agency. You will implement Service Now-based self-service, AI-enabled workflows, and ITSM integrations to improve deflection, First Contact Resolution, and accuracy.
The role requires a US citizenship, active clearance, 10+ years in software development or automation, and hands-on Service Now experience; this is a remote
Consider building your career as a Senior Automation Engineer — AI-Driven ITSM (Remote) at Empower AI.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Automation Engineer — AI-Driven ITSM (Remote) role in the description above.
We appreciate your interest in this position.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).