Implementation Analyst

Fully remote position, open to candidates located anywhere in the U.S.

We are seeking a highly organized and self-motivated contractor to support the deployment, execution, and evaluation of the Body-Worn Camera (BWC) Pilot Program. This role will serve as a key liaison between field teams, vendors, Asset Protection leadership, and business partners to ensure successful implementation, user adoption, performance tracking, and program assessment. The ideal candidate will have experience supporting operational programs, technology pilots, security initiatives, or retail operations and possess strong communication, analytical, and project coordination skills.

• 1+ years of experience supporting operational programs, technology pilots, security initiatives, project coordination, or retail operations.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to work independently and effectively collaborate with cross-functional teams.
• Experience gathering, organizing, and reporting program data and operational metrics.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Proficiency in Microsoft Office, including Excel, Teams, and Outlook.
• Familiarity with AI tools (such as Microsoft Copilot) is preferred.
• Recent college graduates with relevant internship experience will be considered.

• Experience supporting Asset Protection, Loss Prevention, Security Operations, Investigations, Law Enforcement, or Retail Operations.
• Experience with body-worn camera technology, digital evidence management systems, video management platforms, or related technologies.
• Experience supporting technology deployments, pilots, or field implementations.
• Experience working with vendors and managing operational issues through resolution.
• Familiarity with change management, user training, and adoption programs.
• Experience developing executive-level presentations, dashboards, and status reports.

Travel is not currently anticipated; however, occasional travel to a store location may be required based on business needs.

Approved business travel expenses will be reimbursed.

• Fully remote
• Standard work hours are 9:00 AM to 5:00 PM local time.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status