System Administrator REMOTE

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services

The City of Delray Beach is a Non-Tobacco Workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of "tobacco or nicotine products" includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e-cigarettes and nicotine patches or gum.

This is an advanced internal IT position responsible for Data Security Administration of the City of Delray Beach’s server, application, and endpoint environment. The role emphasizes cybersecurity operations, Windows server maintenance, the Microsoft Office 365 email environment, endpoint protection, enterprise authentication, incident investigation and proactive troubleshooting. Work involves daily security patching, incident response, documentation, and continuous improvement of security posture in alignment with City policies and standards.

Work is performed under general supervision of the Information Security Manager.

Monday-Thursday, 10:00 AM-9:00 PM.

• Administer and support the security of Microsoft Windows servers and desktops.
• Support Microsoft Office 365, Azure, Entra  (Azure AD), Active Directory, and Group Policy (including SSO and MFA configurations).
• Patch and maintain servers and endpoints, including coordinated maintenance windows and post-change validation.
• Management of server security certificates.
• Create Virtual server snapshots prior to updates and configuration changes; manage rollback when necessary.
• Deploy software and manage endpoint inventory using PDQ Connect.
• Support EDR, XDR, and MDR security products and workflows; investigate and remediate compromised endpoints.
• Administer and tune Trend Micro security suite for endpoints and servers.
• Review and release quarantined emails in O365.
• Support Netwrix and Manage Engine solutions for auditing, configuration, and operations.
• Provide desktop support to end users and serve as an escalation point for security-related tickets.
• Manage user accounts and permissions, ensuring least-privilege access and account hygiene.
• Knowledge of virtual environments such as VMware, Hyper-V or Open Shift.
• Assist with security monitoring, vulnerability remediation, and system hardening across servers and endpoints.
• Troubleshoot PC, Laptop and server issues in coordination with IT Support teams.
• Troubleshoot basic network, VPN, firewall, IDS, and IPS issues in coordination with network teams.
• Maintain system documentation, change logs, and asset inventory.
• Participate in the on-call rotation and perform off-hours patching/maintenance as required.
• Assist in routine system and network management tasks including Windows System Administration;
  Change Management;
  System Updates and Patch Management;
  Penetration Detection.

• Respond to and investigate security related service desk tickets and incidents and communicate and manage expectations during the resolution of the issue.
• Ensure that IT security best practices and configurations are included in network, desktop, server, wireless, VoIP and mobile configurations.
• Ensure information stored on City computers or networks is not disclosed to unwanted parties or modified inadvertently.
• Audits users/systems to ensure City policies and procedures are being followed and security is maintained.
• Monitor, analyze, and respond to SEIM alerts…