Implementation Specialist - Remote

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The Cloud Deployment team is the team that delivers cloud solutions to the public safety sector. Our team is committed to providing technology and tools which allow customers to focus on their mission to respond faster with smarter and safer decisions, to communicate effectively during emergencies by building easy to use, trustworthy critical communication and collaboration software.

Motorola Solutions is seeking an Implementation Specialist, a post-sales position within our software safety solutions team, delivering cloud solutions to the public safety sector. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are committed to providing technology and tools which will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions.

We are seeking a self-motivated implementation professional with strong technical skills. You should be passionate about improving public safety, innovative technology, and deploying great software.

As an Implementation Specialist, you will collaborate across cross-functional teams to evaluate organizational readiness, streamline legacy workflows, and ensure enterprise business units are fully equipped to maximize cloud-native environments.

If you excel at translating complex technical shifts into smooth operational transitions, driving change, and measuring impact, this role offers a unique opportunity to shape the future of our global cloud delivery model.

Responsibilities:

The Implementation Specialist will play an integral role in the success of the Motorola Cloud Provisioning team by maintaining high levels of customer satisfaction. The successful candidate should have a track record working directly with customers on the installation and configuration of SaaS solutions while answering technical questions and resolving complex customer issues. If you excel at translating complex technical shifts into smooth operational transitions, driving change, and measuring impact, this role offers a unique opportunity to shape the future of our global cloud deployment model.

Implementation Specialists ensure project success by overseeing the project lifecycle, execute the technical deployment, drive activation, configuration, and training to integrate new solutions. Role requires accountability, strong communication, client management, and problem-solving skills to meet deliverables, focusing on customer time to value.

Core responsibilities include, but are not limited to:

• Drive On-Time Activation and Delivery:
  Initiate, Plan, Execute, Monitor, Control and Solve
• Validate scope and goals, document and track deliverables and milestones to drive the implementation forward with clear expectations and target completion dates.
• Stakeholder Management:
  Exceptional communication skills with a track record of driving cross-functional alignment across varied enterprise groups.
• Risk Management:
  
  Manage timeline and mitigate risks. Proactively anticipate issues, explore contingency plans, and provide effective escalation management throughout all phases.
• Leadership:
  Guide the client project team and ensure alignment with objectives.
• Respond to requests for assistance in a timely manner.
• Manage resolution of technical and non-technical issues.
• Troubleshoot a broad range of technical issues on the application and OS levels.
• Installation, migration and upgrade of products on accelerated time schedules.
• Develop a full understanding of all products.
• Create or contribute to process documentation and improvements.
• Write Standard Operating Procedures when required.
• Create and review knowledge base documentation and FAQs based on issue solutions.
• Conduct training on various Products and Services.

Qualifications :

• 4+ years operating at the intersection of business operations, project management, and cloud…