Technical Support Technician

Office

Location:

Remote Offices, Long Island, and New York City

Position

Description:

The Technical Support Technician is an experience support technician working in a service representative capactity for a variety of clients. The Technical Support Technician is a job that has the responsibility offirst-line technical support of client-facing technology, such as cPanel Share Hosting, Virtual Private Servers (VPS)[Both Windows and Linux], Dedicated Linux Servers, Dedicated Window Servers, Microsoft Exchange, Password Resets, and be able to learn the rest of the Sulli Hosting range of products.

Additionally, the Technical Support Technician may have to provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

• Ability to call on and word directly with C level executives in small to large size businesses.
• Provide first line end-user technical support via phone and email
• Provide light user account and email administration
• Coach users on best practices and techniques to avoid simple issues
• Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability
• Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified
• Basic level knowledge of email administration
• Basic level knowledge of TCP/IP, networking
• Basic level knowledge of smartphone configuration
• Proficient with Microsoft Word, Excel and Outlook is prefered
• Previous experience working with Software as a Service products is suggested