Organizational Change Management Consultant; Remote , CT

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M-Files Advisory Services is a newly established practice within M-Files' Global Services organization, built to help customers move beyond deployment and get measurable business value from the M-Files platform. The practice is launching with three foundational offerings:
Health Check, AI Readiness, and Organizational Change Management and the portfolio is expected to expand quickly as the practice matures, including into higher-end advisory and management-consulting-style engagements. This is a founding hire: you'll deliver from day one and help shape how the practice is run at scale as it grows.

The OCM Consultant delivers M-Files Advisory Services' longest and most structured engagement — a multi-week, certified change management program that drives adoption as M-Files expands across departments. It's one of the practice's three founding service lines, and building credibility with customers, and internally, is a central part of standing it up. This is a founding hire for the practice. As a founding hire, you'll deliver the service from day one, help build the delivery methodology and collateral behind it from the ground up, and grow with the role as the Advisory portfolio expands into new and higher-end offerings.

• Design and lead a structured, multi-phase change management program for customers implementing and/or expanding M-Files across departments — from initial discovery through reinforcement and coaching after go-live. The service will be delivered for both new logos and existing customers.
• Establish and run a recurring governance cadence with the customer to track change readiness, adoption signals, resistance, and dependencies throughout the engagement.
• Apply the practice's own persona-based adoption framework to plan differentiated engagement for different stakeholder populations, rather than a single uniform approach.
• Conduct a training needs analysis to define what each affected role needs to be able to do, and by when, for training that M-Files Professional Services designs and delivers.
  This role scopes training needs — it does not design or deliver training content.
• Identify, build, and enable a customer-side change network to sustain…