Training

Interdent is seeking an Entry Level Support and Training professional to join our team in El Segundo. This is a full-time, remote position within the Hospital/Health Care industry, offering a unique opportunity to build a career while supporting the technology and training needs of dental and healthcare professionals.

In this role, you will be the first point of contact for users seeking assistance with software and systems, while also helping to develop and deliver training materials that empower our teams to work more efficiently. You will collaborate closely with internal departments to troubleshoot issues, document solutions, and ensure a seamless user experience across our organization.

This position offers a competitive salary range of $45,000 - $56,000 per year, along with the flexibility of remote work and the chance to grow within a supportive healthcare technology environment. If you are eager to learn, passionate about helping others, and ready to make an impact in the healthcare industry.

• Provide first-level technical support to end users via phone, email, and remote tools
• Assist in troubleshooting hardware, software, and network connectivity issues
• Document support requests and resolutions accurately in the ticketing system
• Develop and update training materials, user guides, and knowledge base articles
• Conduct one-on-one and group training sessions for staff on systems and applications
• Escalate complex technical issues to appropriate teams and follow up to resolution
• Collaborate with IT and operations teams to identify recurring issues and improve processes
• Assist with onboarding new employees by providing system access and training
• Maintain confidentiality and comply with healthcare data privacy regulations
• Participate in continuous learning to stay updated on supported systems and tools
• Gather user feedback to help improve training programs and support workflows

• High school diploma or equivalent required
• 0-2 years of experience in a support, training, or customer service role
• Strong verbal and written communication skills
• Basic understanding of computer systems, software applications, and remote support tools
• Ability to learn new technologies quickly and explain them clearly to others
• Excellent problem-solving and analytical skills
• Strong attention to detail and organizational abilities
• Ability to work independently in a remote environment
• Professional and friendly demeanor when interacting with users
• Willingness to collaborate with team members across departments
• Familiarity with Microsoft Office Suite or similar productivity tools