IO Engineer, IAM - Remote

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - IO Engineer, IAM - Remote (2382987)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This role is within the Endpoint Operations’ Identity and Access Management (IAM) team. This position implements and operates identity and access management solutions, including Single Sign On (SSO), RSA SecurID Multi-Factor Authentication (MFA), Consumer Identity Access Management (CIAM) solutions (e.g. Ping Government Identity Cloud CIAM and Azure Entra ). Facilitates integration of identity tools into existing and new applications. Provides architecture drawings, documents system specifications and standards as required by the business.

Works in a team supporting IAM projects working with enterprise architects and developers, trainers and communications teams to provide a holistic solution, improving and simplifying end user experience, while also working to improve and modernize Optum Serve’s Identity Governance Administration / authentication and authorization solutions. Mentors others in the IAM team as needed.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

To support this mission, OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards.

• Works under the guidance of the Identity Enterprise Architect, the IAM Manager and Endpoint Ops Director to gather business requirements, design, implement and operate identity solutions
• Act as a technical resource to others to resolve problems or issues
• Administration of the IAM platform or internal applications related to IAM systems
• Mentors others in IAM team on Optum Serve’s Identity & Access Management platforms
• Creates documentation describing in detail, data flows, security measures, protocols and daily operational needs of IAM systems as required by the business
• Acts as subject matter expert (SME) during audits, vendor engagements, etc.
• Act as a technical resource to resolve incidents, issues, errors or related tasks. Respond to and resolve support requests
• Responsible for maintaining IAM related Service Level Objectives / Agreements (SLO/SLA)
• Develop and maintain reporting needed to monitor IAM SLAs and work performance
• Plan, analyze, design, implementation, and maintenance of all layers of IAM applications, including Authorization/Authentication and Account Creation/Management/Provisioning
• Analyze business processes and development of automation/scripting (AI) where applicable
• Anticipate needs and proactively identify solutions
• Maintain centralized documentation including network/environment diagrams, work instructions and other documentation as assigned
• Follow all escalation procedures according to policy and standards to meet SLAs
• Provide an accurate record of work in request / incident management ticketing tools
• Utilize standard corporate tools to record change and problem activities for tracking purposes
• Be result oriented…