Sr. Manager, Platform Services

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

• Collaborating with cross-functional teams to manage daily operations and troubleshoot issues on advertising platforms
• Leading a team of ad platform specialists, ensuring effective management across various delivery systems
• Analyzing operational metrics for reporting to leadership and optimizing team workload
• Maintaining accuracy in advertising execution and enforcing workflow processes for smooth operations
• Adhering to service level agreements and contributing to the development of operational strategies
• Mastering end-to-end traffic processes to address escalated content and inventory delivery concerns
• Recruiting and training new analysts to support the growth and scalability of operations
• Educating stakeholders on advertising platform management and execution expectations
• Creating process enhancements to boost operational efficiency and effectiveness
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

• Bachelor's degree or equivalent experience
• At least 6 years of experience in digital Advertising Operations, Programmatic Trading, or a related role at a DSP, SSP, agency trade desk, ad network, or publisher
• At least 2 years of experience leading or managing a team, with demonstrated ability to coach employees, set priorities, and deliver through others
• Deep understanding of the digital advertising industry value chain and programmatic buying models
• Hands-on knowledge of programmatic campaign management, including setup, trafficking, pacing, optimization, reporting, and troubleshooting
• Understanding of programmatic standards and specifications, including VAST and OpenRTB
• Experience using data and reporting to evaluate performance, identify trends, and make optimization or operational decisions
• Experience with SQL and the ability to work effectively with technical and analytical partners
• Excellent written and verbal communication skills, with comfort engaging clients, senior leaders, and varied cross-functional audiences
• Demonstrated ability to build trust, collaborate across functions, and drive joint goals in local and remote working environments
• Strong ownership, sound judgment, adaptability, and the ability to manage competing priorities in a fast-paced environment
• A proactive, hands-on approach to problem solving, continuous learning, and process improvement

• Experience with Buyer Cloud or another demand‑side platform
• Experience working with Python and APIs
• Experience developing KPI or OKR frameworks and using them to manage operational performance
• Working knowledge of Microsoft Office, Smartsheet, Jira, Aha!, and Confluence
• Experience creating scalable operating processes, documentation, training, or automation for an AdTech managed service organization

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences
• Win as a team make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive…