Senior Data Engineer – Azure Data Operations

Remote
· Mexico only
· Full-time

We’re looking for a Senior Data Engineer to join a Digital Operations team supporting enterprise-scale Azure Data & Analytics platforms
.

This role is focused on production support, platform reliability, incident management, monitoring, and continuous improvement
. You’ll work across engineering, business, and support teams to keep critical data services stable, reliable, and performant while meeting business SLAs.

• Provide L2/L3 production support for Azure-based data and analytics platforms.
• Investigate and resolve production incidents, critical defects, pipeline failures, and performance issues.
• Monitor data pipelines, workflows, platform health, and performance using Azure monitoring tools
  .
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Ensure reliable execution of critical end-to-end data workflows and business processes.
• Support incident response, major incident management, and on-call activities when required.
• Identify recurring issues and drive improvements to reduce incidents and improve platform stability.
• Collaborate with data engineers, platform teams, product teams, and business stakeholders to resolve operational issues.
• Maintain operational documentation, runbooks, incident reports, and knowledge repositories.
• Communicate incident status, impact, resolution, and follow-up actions clearly to stakeholders.
• Contribute to operational standards and best practices around reliability, observability, and service management.

• 5+ years of experience in Data Engineering or related data platform roles.
• Strong hands-on experience supporting Azure data platforms in production environments
  .
• Hands-on experience with:
  • Azure Data Factory (ADF)
  • Azure Databricks
  • Azure Data Lake Storage (ADLS)
  • Azure monitoring and observability tools
• Proven experience providing L2/L3 production support for data platforms.
• Experience troubleshooting pipeline failures, data issues, performance problems, and production incidents.
• Strong experience performing Root Cause Analysis (RCA) and implementing permanent fixes.
• Experience working within SLAs, incident management, and operational processes
  .
• Strong communication and stakeholder management skills, including the ability to communicate technical issues to non-technical stakeholders.
• Ability to work effectively across engineering, business, and support teams.
• Willingness to participate in on-call or major incident support when required.

• Experience with CI/CD and Dev Ops practices
  .
• Experience with Azure Dev Ops or similar tools.
• Experience developing operational runbooks and service documentation.
• Experience with monitoring, observability, alerting, and proactive platform health management.
• Experience supporting enterprise-scale or business-critical data platforms.

Candidates must be based in Mexico
.

• Competitive compensation paid in USD.
• 100% Remote.
• Paid Time Off: 12 PTO days per year.
• Local Holidays:
  All official holidays in your country.