Chief Technology Officer

321 is a full-funnel creative agency built for brands that operate in complex, regulated industries — healthcare, insurance, legal services, home services, entertainment, and travel and tourism. We're a remote, AI-first team that combines strategic creative with CRM infrastructure, performance marketing, and paid media to drive real, measurable business outcomes for our clients.

Technology is central to how 321 competes and grows. From our CRM and automation programs to 321 AIM, our proprietary performance marketing platform, the systems we build are a core part of the value we deliver. The Chief Technology Officer is the executive who sets the vision for that technology and turns it into a lasting competitive advantage.

As Chief Technology Officer at 321, you will own the agency's technology vision, strategy, and execution at the executive level. This is a C-suite role with company-wide authority — you'll shape how 321 builds, buys, secures, and monetizes technology, lead the technology organization, and help define the agency's direction as a member of the executive leadership team.

The right person for this role thinks in platforms and business models, not just systems. You understand that the right architecture decisions compound over years, that proprietary technology and data can become defensible products, and that AI is reshaping what an agency can deliver and how it should be priced. You're as comfortable advising on a High Level or Salesforce architecture as you are presenting a multi-year technology strategy to ownership, investors, or enterprise clients — and you build the organization that executes it.

You'll provide executive technology leadership in partnership with 321 AIM, guiding platform architecture, scalability, and roadmap decisions so that our proprietary technology and client service delivery grow together.

• Define and own the agency's multi-year technology vision and strategy, aligned with company growth goals, service offerings, and market positioning
• Serve as a member of the executive leadership team, contributing to company strategy, annual planning, and major business decisions
• Own the technology budget, including platform, licensing, infrastructure, and headcount investments, with clear return-on-investment expectations
• Lead build-versus-buy-versus-partner decisions for major platforms and capabilities
• Report on technology performance, risk, and investment outcomes to ownership and, where applicable, investors or a board

• Build, lead, and scale the technology organization, including the Director of Technology and teams spanning CRM/Mar Tech, integrations, data, AI, and systems administration
• Design the organizational structure, leadership roles, and hiring plan needed to support the agency's growth
• Set the culture, engineering standards, and operating principles for how technology is built, shipped, and supported across the agency
• Develop leaders within the technology organization through coaching, succession planning, and clear career paths

• Provide executive technology leadership for 321 AIM in partnership with its leadership, guiding platform architecture, scalability, reliability, and roadmap priorities
• Identify opportunities to turn repeatable agency solutions, data assets, and automations into proprietary products, platforms, or productized services
• Oversee product development practices, including requirements, release management, quality assurance, and technical documentation
• Protect and grow the agency's technology intellectual property

• Set the company-wide AI strategy, positioning…