Computer User Support Analyst

The Oregon Institute of Occupational Health Sciences is an independent research institute within OHSU that is dedicated to health and safety in the workplace. The Institute receives its base funding from the Oregon Workers' Compensation Fund and leverages this base funding to secure federal government grants in basic, clinical, and applied research. We perform biomedical/occupational research and innovation for a healthy workforce, aimed at promoting health and reducing disease and disability among workers across the nation, particularly in Oregon.

The Computer User Support Analyst 2, reporting to the Sr. Institute Administrator, provides technical support, diagnostic assistance, operating instruction and formal training for computer users and computing resources in Occupational Health Sciences; this involves supporting ~100 computers, both on campus and in a remote-work environment. This position also partners with and provides back-up to the Vollum Institute Senior Systems Analyst when needed.

End-User Technical Support (for both on-campus and remote workers)

• Provide advanced support for use of core and environment-specific OHSU systems and software, in person and via email, phone, and screen-sharing, for multiple Occ Health Sci sites across campus.
• Troubleshoot and resolve problems with network access, computer hardware, software, and printers and other accessories, including performing repairs and component-level isolation &replacement.
• Interface with ITG service desk re: network problems and other issues.
• Develop and provide training for end users and provide technical information and updates asneeded.
• Provide client-side, cross-platform support for Exchange Online email/calendar and other office, reference, and scientific software as needed, including running updates, checking cross platform and version compatibility (especially Word documents and PowerPoint presentations),and seeking bug fixes and workarounds.

Purchasing/Installation/Documentation

• Coordinate requests for installation of new hardware.
• Evaluate and make recommendations for routine and project-specific computing needs.
• Order computers, printers, software, and hardware through the ITG service center and directly from vendors including OETC, Apple, Dell, etc.
• Install, configure, and maintain new hardware and software.
• Maintain software license records to verify compliance with vendor-licensing agreements.
• Maintain computer, printer, and accessory inventory (including locations) and warranty information.
• Manage own P-card and reconciliation, purchase orders, and CSG service contract submissions.

Other Institute Support

• Provide training on teleconferencing and video conferencing systems, including Owl and Webex.
• Set up, support, and instruct on audiovisual hardware and software for presentations, including seminars, journal clubs, interviews, conferences, and meetings, coordinating with EdCOMM asneeded.
• Serve as backup to the Institute’s Outreach Team for website maintenance and technical support for Summer Institute and twice-yearly symposia, and managing the O2 Occ Health Sciwebpage .
• Manage Institute loaner computers and other technology.
• Work with ITG and the IPS Office re: connecting computers running scientific instruments tothe OHSU network, requesting any necessary exceptions/exemptions.
• Provide technical support for scientific instruments and the computers running them.

System/Data Maintenance

• Arrange for and log vendor-provided maintenance.
• Maintain, strategize, and troubleshoot department backup systems, including servers, external hard drives and client-side use of OHSU-approved network/cloud storage.
• Recognize signs of data corruption and take steps to maintain data integrity.
• Attempt to…