Sales Engineer

All roles at Jump Cloud® are Remote unless otherwise specified in the Job Description.

Jump Cloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, Jump Cloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the Jump Cloud platform
• Providing tailored product demonstrations
• Uncovering customer pain points and challenges and aligning Jump Cloud solutions to those challenges
• Support direct and partner sales teams with product related questions and skill development
• Building relationships with partners through technical enablement and co-selling
• Assist prospects with setup and configuration of free trials
• Provide technical Q&A to prospects as they progress through trial
• Assess prospect readiness to enter a formal sales cycle
• Understand implementation best practices to advise on the quickest customer time to value
• Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
• Provide evaluation framework for prospects to follow in their POV

• Excellent written and verbal communications skills
• Ability to make the complex simple
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
• Desire and ability to learn new complex concepts

• 2-5 years experience in a technical Sales Engineering or similar role
• Strong knowledge of Cloud/SaaS technologies
• Strong understanding of Active Directory environments
• Understanding of network architecture
• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
• Familiarity with MDM, RMM, or similar endpoint solutions
• Familiarity with MFA technologies such as TOTP, Web Authn
• Experience configuring and deploying identity and/or directory solutions
• Experience with basic scripting languages such as bash/Powershell
• Experience with API integration and automation
• Experience with both direct and channel/partner sales cycles

Where you’ll be working/

Location:

Jump Cloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.

Language:

Jump Cloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at Jump Cloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why Jump Cloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! Jump Cloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box…